OnCall has built a reputation of Honesty, Integrity and Reliability. We maintain Electronics Service Centers staffed by our very own factory-trained, authorized technicians, servicing televisions, computers, digital cameras, camcorders, audio components, Blu-ray disc and DVD players, printers, fax machines, vacuum cleaners and more.
OnCall is authorized to service nearly all major brands of appliances. Our highly skilled, courteous technicians will come to your home with fully stocked service vans to quickly diagnose and repair your appliance. Should your appliance require specific parts not inventoried, these parts will be ordered and expedited to OnCall. A return visit will be scheduled as soon as possible to complete the repair.
1. Does OnCall offer in-home service?
Yes, a factory-authorized service technician will come to your home for repairs on all home appliances and TVs 40" & larger. Most appliance service calls can be made in your home the very next day, 6 days a week. Loss of refrigeration calls receives top priority.
2. Why do you need factory-authorized, trained technicians and special test equipment for complex or minor repairs?
What we determine to be a "minor" repair may not always cover the full spectrum of the work done. What may seem "minor" does not reflect the long hours, special test equipment and expertise in electronics needed to diagnose the actual problem. It takes skilled factory-trained technicians with full knowledge of the product to make the necessary repairs.
3. Can I track my electronics repair?
When you provide us your email address or cell phone number when initiating your repair, we will send you an email or text message with updates throughout the repair process. In addition, you can monitor the status of your repair from start to finish by simply telling your service order number.
4. What if the product is under manufacturer's warranty?
OnCall service will repair all items covered under the warranty at no charge to you using our very own factory-authorized technicians. However, there are times when OnCall is required by the manufacturer to send merchandise directly to them for repair. We may also utilize our vast network of manufacturer-authorized third party service companies.
5. What if I have purchased a OnCall extended service protection agreement?
All items covered under an extended service protection agreement are repaired at no charge to you. If OnCall determines that your product is unrepairable, we will replace it with a product of comparable performance, not to exceed the original purchase price.
6. How long will my electronics repair take?
Every effort is made to make the necessary repairs in the shortest possible time. In fact, the average repair time is 6-7 days for most products. Please note: this is an average. Your repair may take shorter or longer depending on part availability and other factors. Products sent to manufacturers' service centers for repair will take longer.
7. How long will my appliance repair take?
OnCall appliance technician’s stock nearly 500 parts on each truck resulting in a “first time” completed repair over 75% of the time. Should parts need to be ordered, they are done so from the home using the very latest in mobile communication technology. This reduces the time needed to order and receive the part. You will be notified as soon as the part arrives by phone, email and/or text (if provided).
8. How much will my repair cost?
A general list of estimated repair costs are available at our Repair Centers or in our office.
9. Does OnCall guarantee the repair?
Yes. Parts and labor for your repair are guaranteed for 7 days from date of repair.
10. Where can I bring my electronic equipment for repair?
For your convenience, you may carry in your product to our office in Lahore.