Order Status

You will receive an email with tracking information when your order has shipped. We will also email you to notify you of any back order or delay. If you need to get in touch with us about your order, please call us at 0348 111 6 222or use our contact form. You can also check My Orders for shipment and tracking information.

Shipping Methods

We ship most orders from our Lahore office. Orders are processed, shipped and delivered Monday - Saturday.

  1. Last Order Processing
    Before 5.00 PM on stock availability
  2. Lahore
    Same day delivery by our own staff (cash on delivery available)*
  3. Islamabad - Rawalpindi
    Same day dispatch from Lahore Office, 02 days delivery by courier service (cash on delivery available as per policy (if the order is below 15,000 Rs) and usually items less than 2.5KG*
  4. Rest of the cities
    Same day dispatch from Lahore Office, next day delivery by courier and cargo service (cash on delivery available as per COD policy, usually items less than 2.5KG)*
  5. Please open and check the product in front of courier/cargo staff. Oncall.pk will not take any responsibility if the package is empty/damaged afterwards.
  6. We only deliver via top courier and cargo companies of Pakistan
  7. *It might take 1-5 business days to reach shipment depending on the size and weight of the product. Usually items heavier than 5KG's Pro-Audio equipment, Televisions, Home Theatre etc.… take more days. Some items are not available for COD as per the COD and payment policy; we take 100% advance cash to confirm orders for delivery.

Rush Shipping: Expedited shipping options are available from US. Available methods include 3-Day Air, 2-Day Air, and Overnight. Weekends and holidays are not counted as days in transit.

Oversized Shipments: Dimensional weight applies for some of the bulkier items we sell, like loudspeakers and acoustical foam. On average, the shipping charges are higher for these products, and they sometimes require special shipping arrangements. We will contact you if necessary to determine the most economical and effective shipping method in these situations.

Shipping Damage

Please inspect your package(s) for damage upon arrival, and be sure to note any obvious damage on the freight carrier's paperwork before signing for your shipment. If any part of your shipment looks significantly damaged, you may refuse delivery. The damaged package will be returned to us and we will send you a replacement. If you refuse delivery, please contact us at (0348 111 6 222to request an RMA Request Form to begin the replacement process.

If you are unable to refuse delivery, or if upon opening your package you notice any concealed damage, please save all packing materials and contact us immediately. Most carriers require that damage claims be filed within 15 days of delivery.