Frequently Asked Questions

  • How do I request a price match from an OnCall retail store?

When making a purchase, or during the return and exchange period, please talk to a Customer Specialist or go to the Customer Service desk for help with your price match request. Please tell us about the lower price that is still in effect that you want the OnCall retail store to price match. OnCall will then review and verify the price match request.

  • How do I request a price match from OnCall.pk?

When making a purchase, or during the return and exchange period, price match requests from OnCall.pk are handled via phone. Please call ————— for a OnCall.pk price match request. Please tell us about the lower price that is still in effect that you want OnCall to price match. OnCall will then review and verify the price match request.

OnCall.pk price match requests cannot be completed in our stores or via e-mail. Shipping/delivery charges will not be included in the price comparison. Purchases from a Smartphone application/website, OnCall.pk orders with store pickup, and orders from the kiosk inside a OnCall store are considered OnCall.pk purchases for purposes of the Low Price Guarantee. A price match request after a purchase from OnCall.pk can be requested either by the person to whom the product was shipped, or whom did the person bill for the purchase.

  • What is considered a local retail competitor?

A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 km radius) of your local OnCall store. A local retail competitor for OnCall.pk purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 km radius) as either the billing address or the shipping address on record for the purchase.

  • How do I show "proof" of price?

The best way to show proof of price is to bring in the competitor's current ad or notify us of the website address of the designated major online retailer. We may call the competitor's retail store or check the website address of the designated major online retailer to verify the lower price and availability of the item.

  • Does OnCall match the prices of a Warehouse club?

Yes. We do match the prices of Warehouse clubs as long as the Warehouse club is a local retail competitor, has an identical immediately available product and all other price match criteria are met.

  • Does OnCall match the price if it results in a price being below OnCall's cost on a product?

Yes. So long as the price match requested is on an identical immediately available product and all other price match criteria are met.

  • Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, OnCall does not match competitors' service prices. This includes, but is not limited to, services such as delivery, installation and computer services.

  • How does your price match policy apply to purchases made using store pickup?

If you purchase an item at OnCall.pk (which includes a purchase from a Smartphone application/website, OnCall.pk orders with store pickup, and orders from the kiosk inside a OnCall store) and if the item is offered at a lower price in the store when you pick it up, you will automatically pay the lower price.

  • How does your price match policy apply to pre-orders and backorders?

If the price of an item drops at the time of shipment, you will automatically pay the lower price. Your credit card is not charged until the time of the product's shipment.

  • How does your price match policy cover an item scheduled for delivery from OnCall.pk?

If the price of an item drops at OnCall at any time before its scheduled delivery date, we will refund 100% of the difference. To receive the lower price, you must call —————). Price matching cannot be processed in our stores or via e-mail. If you see a lower price at OnCall.pk or a OnCall store near you, all conditions apply from our standard Low Price Guarantee.

  • What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if OnCall has a product that is advertised as being limited in quantity it will not be eligible for price matching.

  • Does OnCall price match "free gift with purchase" offers?

No. OnCall does not price match "free gift with purchase" orders. This includes free gift card with purchase offers.

  • Does OnCall price match offers with financing?

OnCall does not match competitors' financing offers, or financing offers that differ between our stores and OnCall.pk. OnCall also does not price match to a competitors' price that can only be received when using the competitor's credit card.

  • Does OnCall match competitors' trade-in value and offers on trade-in products?

No. OnCall does not match our competitors' trade-in value and offers on trade-in products.

  • Is OnCall currently running any Low Price Guarantee promotions?

No.

OnCall may amend these terms at any time.

Effective Date: June 8, 2014