RETURN OR EXCHANGE

We only exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase.

You have to inform us if cannot bring back right away. email at adnan@oncall.pk or  along with your invoice number and small description.

Original box and all accessories should be returned as well.

If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.

Please consult oncall.pk support for shipping back methods

If you receive a product that is not what we have described in our catalog (replica, specs and image)  you are not bound to keep that product, we will return your money. Please inform us within 24 hours of receiving the product. email us at adnan@oncall.pk



  • PAYMENT METHOD

Credit Card - Visa & Master Card Online

2.99% extra charge for online credit card payment


Credit Card - Visa & Master Card Lahore Store

2.5% extra charge for credit card payment in store

 

Cash Payment in Lahore Store

You can also pay us cash in our Lahore store / Karachi office.


Cash on Delivery

Now all over Pakistan (Selected items only* Cash Handling Charges will be Applied)

Some items are not on COD, we take 50% advance to confirm some orders

COD above 15,000 Rs is not allowed

Bank Transfer or Internet Bank Transfers



  • Cancellation policy

How do I cancel my order?

If your order is not yet on its way to you, your order is eligible for cancellation, "Cancel Button" will indicate on your desired order that you wish to cancel.

  • Click on "My Account" and click on "My Orders" in the drop-down.

  • Once you see your order, click the "Cancel" Button & fill out the cancellation request form.

  • Choose the item(s) you need to cancel.

  • Make sure you read and agree with the cancellation policy.

  • Select your cancellation reason.

  • Click on "Submit".

If your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.